CLOSED

SYSTEMS OFFICER – CLOSED

Nairobi, Kenya

OVERVIEW

The job will entail managing and maintaining the organization’s information technology infrastructure; overseeing software applications, operating systems, and network systems to ensure seamless and secure functionality. The role will be critical in providing technical support to staff members, troubleshooting systems-related issues, and facilitating efficient use of the organization’s technology resources.

It will involve implementing and maintaining robust security measures to safeguard data, systems, and network integrity. By contributing to the optimization of technology-driven processes, the Systems Officer will directly support Amnesty International’s mission and its commitment to human rights advocacy.

BACKGROUND INFORMATION

Amnesty International is a Nobel Peace Prize-winning global movement of over seventeen million people committed to campaigning and action to improve human rights standards enshrined in the Kenyan Constitution and International Law. Amnesty International Kenya envisions a place where every person enjoys all the human rights enshrined in the Constitution of Kenya 2010, national laws, the Universal Declaration of Human Rights, and other international human rights instruments.

Our mission is to undertake research and action focused on preventing and ending grave abuses of human rights. Our core values are inclusion, integrity, boldness, innovation, impartiality, independence, democracy, mutual respect, principles of international solidarity, effective action for the individual victim, national coverage, and the universality and indivisibility of human rights.

We stand up for freedom of expression, association and assembly, economic, social, and gender justice, freedom from discrimination, equality, human rights solutions, people empowerment, feminist leadership and a campaign force that brings together our local roots and our global reach.

As a key member of our staff, you will be required to actively demonstrate a commitment to Amnesty’s organizational values and vision and Kenyan Constitution and be familiar with rights-based organizing, citizen empowerment, and an anti-discriminatory approach to social justice. You will be required to work in teams, multi-task and work to deadlines, sometimes under pressure.

MAIN RESPONSIBILITIES

The System officer will:

  • Install, configure, and update software applications and operating systems across the Amnesty International infrastructure.
  • Manage the MS Office 365 SharePoint platform. This includes implementing different access control measures, training staff on use of SharePoint, recover files and rearrange them when disruption occurs.
  • Provide technical support to staff, troubleshoot systems related issues, and offer guidance on using organization’s systems and software.
  • Monitor and maintain the organization’s server and network infrastructure to ensure optimal performance and reliability.
  • Implement and maintain security measures to protect the organization’s data, network and systems from unauthorized access, viruses, malware, and other security threats.
  • Ensure backup and recovery procedures are implemented on a regular basis.
  • Administer Local Area Network (LAN) and Wide Area Network (WAN) by liaising with the local internet service providers and the International Secretariat IT team.
  • Assist the Finance and Administration team in implementing organizational systems policies and procedures including data security and policies, acceptable use policies and incident response procedures.
  • Maintain a comprehensive documentation of systems infrastructure, system configurations, passwords, and procedures.
  • Maintain Access Control System, office security systems and ensure they are always working.
  • Perform other related duties as assigned by the Manager.

WHAT DOES SUCCESS LOOK LIKE IN THIS JOB?

  • Effortlessly managing software, operating systems, and network infrastructure, ensuring uninterrupted and optimal performance for the organization.
  • Successfully establishing and maintaining stringent security measures, shielding Amnesty’s data, network, and systems from unauthorized access, malware, and other threats.
  • Swiftly addressing systems-related issues and providing impeccable technical support, empowering staff to navigate systems and software with confidence.
  • Facilitating seamless communication across the organization through proficient administration of the Office 365 SharePoint platform, fostering collaboration and knowledge sharing.
  • Implementing and overseeing reliable backup and recovery procedures, guaranteeing the safeguarding and restoration of critical data.
  • Skillfully managing Local and Wide Area Networks (LAN/WAN) by liaising with internet service providers, ensuring dependable and efficient communication channels.
  • Maintaining records of systems infrastructure, system configurations, and procedures, ensuring a well-documented and organized technological environment.

In achieving these outcomes, the Systems Officer will contribute significantly to Amnesty International’s mission, upholding its core values and principles while enabling a secure and technologically efficient environment for advancing human rights.

EXPERIENCE AND SKILLS

ESSENTIAL:

  • University degree in Information Technology, Computer Science, Informatics, or related field.
  • Certification in either Cisco Certified Network Associate (CCNA), Certified Information System Auditor (CISA), CompTIA A+, or CompTIA Network+
  • Certification in CompTIA Security+ will be an added advantage.
  • Minimum four years’ work experience in a related technical environment.
  • Commitment to Amnesty organisational values, vision, and Article 10 of the Kenyan constitution.
  • Proficiency in Microsoft Office 365 and familiarity with ERP systems (Microsoft Dynamics 365 preferred)
  • Strong interpersonal and communication skills.
  • Ability to work as part of a team and handle multiple tasks sometimes under pressure.
  • Commitment to safeguarding the confidential nature of the work.

DESIRABLE

  • Experience working for an international or multi-location organization.
  • Interest in continuous learning and adapting to new technologies.
  • Hands on experience with at least two operating systems.

HOW YOU WORK

The Behaviour Framework focuses on how we work rather than what our job is designed to do. It articulates the behaviours that are expected from a group of professionals who are working effectively together. It includes Delivering results – Working with others – Developing oneself and others – Contributing to a dynamic and effective IS – Making decisions – Taking the initiative –Communicating and influencing.

EQUALITY STATEMENT

Equality and diversity are at the core of our values. Staff are expected to work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of others is valued and respected. We do not discriminate based on your gender, age, ethnicity, disability, class, sexual preference, or other identities.

NO FEE CHARGED AND YOUR RIGHT TO PRIVACY

Amnesty International Kenya does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). Amnesty International Kenya does not share your applications or information with third parties without your consent.

CONFLICT OF INTEREST

Public or other activity, affiliation to or support for any group or organization, personal association or other factor which may generate a real or perceived conflict of interest with Amnesty International’s principles (specifically independence and impartiality), or raise a security concern, or otherwise prevent the candidate from carrying out key functions of the specific post and would therefore disqualify the candidate from being appointed.

All applications must be received on or before Tuesday, 29th  August 2023, 2359 hours (EAT)